MISSION

To provide our client partners with medical based, cost effective solutions to absence management, proactively through health and prevention and after the fact, through expert claims management. 

The result being satisfied constituents at all levels and excellent financial outcomes for all.

VALUES

• Customer Service- the bar is never high enough
• Professionalism- keeping our knowledge base current and relevant
• Respect- for each other, our customers (their people and their budgets) and the wider community as well
• Integrity- what we do reflects on ourselves and our client partners
• Diversity- every situation is as unique as the person it represents
• Teamwork- our success as an organization is a reflection of our team

 CUSTOMER BILL OF RIGHTS

• Respect for individuals and their right to privacy and confidentiality
• Open and honest communication with all stakeholders
• Fiscal responsibility
• Objective decision making
• Planned processes and seamless transitions
• Proper, timely care